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Position Name: Service Delivery Executive
Location: Trivandrum
Years of Experience: 3 - 4 years
Job profile: Rotational 24 X 7
Job code: OP03/JR
Job Description
Build up a deep knowledge of system and ensure that products are configured in accordance with customer requirements and to provide support and clarifications to the customer.
Responsibilities
- Degree/Diploma with 3-4 years’ experience in Banking /financial sector/any relevant domains is a must.
- Need to have a clear understanding & working experience with banking systems, interfaces, processes, certifications, TP integration cycles and partners (operations, and various business units).
- Conducts detailed analysis of queries raised, performing gap analysis between current and desired processes and systems, root cause analysis, and ensuring the appropriate divisions / vendors / partners are involved.
- Responsible for manning the production support mailbox & internal tracking tools as the main communication as Level 1 and 2 support (Experience with Jira / DevOps will be an added advantage).
- Make sure of system availability as per SLA across clients / applications / interfaces.
- Proactively participate in user acceptance testing projects. Develop testing scenarios and scripts, identify and document functional test cases, write and execute test scripts for all upgrades or conversions.
- Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day and intraday proactive checks across applications and raise alerts in case required.
- Able to work in 24X7 shift based environment, and support implementations & scheduled releases.
- Must be very fluent in English, strong written, oral communication skills and able to manage user / vendor / customer.
- Experience with any scheme / network certification process with previous firms will be an added advantage.
- Support Disaster Recovery Test and Business Continuity activities.
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