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Position Name: Dispute Analyst

Location: Trivandrum / Navi Mumbai

Years of Experience: 3 - 4 years

Code: OP05/JR

Job Description:

Handle all chargeback and dispute process and ensure accurate reports from a customer / statutory / regulatory perspective are generated and submitted in accordance with SLAs.

Responsibilities:

• Degree/Diploma with 3-4 years’ experience in Banking /financial sector/any relevant domains is a must.
• Must be very fluent in English, strong written, oral communication skills and able to manage user / vendor / customer.
• Able to work in 24X7 shift-based environment, and support implementations & scheduled releases.
• Should have good working knowledge on banking procedures relates to card transactions
• Ability to identify different use-cases and exceptions in charge back and dispute management
• Should have a hands-on experience in Vroll (Visa), Master and Rupay in doing the charge back representation
• Should have a complete understanding on charge back rules with respect to card holders, schemes, issuers and acquirers.
• Ability to assess, analyze, resolve, and represent complicated concise communication
• Hands-on experience with advanced excel
• Organize and manage multiple tasks simultaneously, and to facilitate multiple discussions.
• Reconcile transactions and accounts total daily and deal with any discrepancies as they arise
• Use reports to enable reconciliations, investigations and taking follow up action as necessary
• Ability to work independently on charge back and dispute management activities with minimal supervision
• Collaborate effectively with other team members and departments to achieve team goals and objectives

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