GEMINI’s knowledge processing center provides back office services for Shipping Agents and Travel Agencies. Highly skilled experts in Shipping & Travel domains ensure quick turnaround, at the most optimum cost.

The Shipping back office representatives provide end-to-end service for complete Disbursement Account (DA) process. For example, they process all the supporting documents to generate the Final DA and any Supplemental DA. Further, the DAs are dispatched to clients, either physically or in electronic format. They also coordinate with Agents and Principals to resolve disputes

The Travel back office representatives are IATA qualified. They validate the bookings with the GDS data, perform BSP reconciliation, generate customer & supplier invoices, verify accounting entries and produce management reports.

The following services are currently offered

Shipping Back Office
• Processing & Accounting of supporting documents
• Generation of Disbursements Accounts (DA) and dispatch to Principals
• End-to-End coordination with Agents and Principals

Travel Back Office
• Reconcile booking details with GDS system data
• BSP reconciliation
• Prepare customer / supplier invoices