GEM-Serve is a Knowledge Processing Outsourcing Center focused on
providing services for the full DA processing lifecycle.
FEATURE LISTS
- RECEIPT OF DOCUMENTS
- The documents (vendor invoices, port checks and cash-to-master
receipts) will be received online through the 'Collaborate' system
process flow.
- GEM-SERVE also facilitates receipt of physical documents which can
be scanned and processed locally
- GEM-SERVE will code each document with vendor and expense
details.
- GEM-SERVE supervisor will approve the coded documents for
correctness and post it to the Principal Accounting System
- If GEM-SERVE personnel are unable to code due to queries /
clarifications, the document will be returned to respective port and
will be processed only after receipt of all clarifications to the queries.
- MONITOR RECEIPTS
- GEM-SERVE will monitor designated bank accounts for remittances
from Principals at intervals as defined by the respective Stakeholder
- The remittance details will be intimated in predefined format, by the
respective Stakeholder
- The respective Stakeholder shall instruct GEM-SERVE for allocation
of the received funds to respective Ship Calls
- GENERATION OF DA
- The approved documents will be received by GEM-SERVE via 'Collaborate'
- 'Agency Fee' details for every call will be verified by GEM-SERVE
- GEM-SERVE will apply advances to respective calls as advised by
respective Stakeholder
- The receipt of all vendor invoices is cross checked with service purchase
order to confirm completeness and correctness
- Once all data is received, GEM-SERVE will process and generate the DA
- The DA is emailed to the Billing Party
- COLLECTION PROCESS
- GEM-SERVE will contact the principal if the DA payment is not received
within a designated period
- A due diligence document is maintained by GEM-SERVE every time the
principal is contacted
- If after a certain period and number of tries GEM-SERVE was not able
to collect the payment, it is escalated and the collection process is
handed over along with the due diligence document to the respective
Stakeholder