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Position Name: Manager- Operations
Location: Trivandrum
Years of Experience: 15 - 20 years
Code: OP01/SR
Job Description:
Responsible for the overall handling of day-to-day operations related to Card Issuance and Processing centre and interfacing with various other departments to ensure optimum usage of resources and business continuity.
Responsibilities:
- Degree with 15-20 years’ experience in Banking /financial sector/any relevant domains is a must.
- Passionate, motivated, detail oriented, and data-driven self-starter
- Must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders.
- Experience in handling the day-to-day operations of processing centre
- Knowledge of handling reconciliation / disputes across major schemes like RuPay, VISA, Mastercard
- Experience in handling UAT / Production batch / deployment.
- Need to have experience in handling large teams
- Implementation of commercial guidelines, processes, analytics as well as management routines
- Own end-to-end Operation processes, analytics, and projects to support super fast-growing business
- Coordinating with all stakeholders to ensure the team is operating efficiently and maintaining peak performance
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered, through the problem management process.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our applications.
- Analyse and challenge existing support processes to achieve continuous improvement.
- Work in tandem with Sales and Marketing to showcase product for business enhancement
- Keep up to date with statutory and regulatory compliance directives and ensure that the same are implemented in operational and application-level processes.
- Maintain customer relationship to ensure prompt service to their banking needs
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