Manager- Operations

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Position Name: Manager- Operations

Location: Trivandrum

Years of Experience: 15 - 20 years

Code: OP01/SR

Job Description:

Responsible for the overall handling of day-to-day operations related to Card Issuance and Processing centre and interfacing with various other departments to ensure optimum usage of resources and business continuity.

  • Degree with 15-20 years’ experience in Banking /financial sector/any relevant domains is a must.
  • Passionate, motivated, detail oriented, and data-driven self-starter
  • Must be very fluent in English and a clear demonstration of strong communication skills and this is required to manage internal and external stake holders.
  • Experience in handling the day-to-day operations of processing centre
  • Knowledge of handling reconciliation / disputes across major schemes like RuPay, VISA, Mastercard
  • Experience in handling UAT / Production batch / deployment.
  • Need to have experience in handling large teams
  • Implementation of commercial guidelines, processes, analytics as well as management routines
  • Own end-to-end Operation processes, analytics, and projects to support super fast-growing business
  • Coordinating with all stakeholders to ensure the team is operating efficiently and maintaining peak performance
  • Coordinate across various teams to effectively manage production issues and maintenance activities.
  • Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned, and delivered, through the problem management process.
  • Contribute to preventive system monitoring and alerting, where appropriate.
  • Document operational procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our applications.
  • Analyse and challenge existing support processes to achieve continuous improvement.
  • Work in tandem with Sales and Marketing to showcase product for business enhancement
  • Keep up to date with statutory and regulatory compliance directives and ensure that the same are implemented in operational and application-level processes.
  • Maintain customer relationship to ensure prompt service to their banking needs

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