Product Consultant

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Position Name: Product Consultant

Location: Trivandrum, India

Years of Experience: 3-5 years

Code: PC/Mid

Job Overview:

We are seeking an experienced Product Consultant to join our warehousing solutions team. As a Product Consultant, you will be responsible for supporting customer operations, understanding customer needs, demonstrating product capabilities, and providing expert guidance to drive sales and customer satisfaction in the warehousing sector. You will work closely with product development, and sales teams to ensure successful product adoption and customer delight.

Key Responsibilities:
  • Address customer concerns and inquiries regarding both product functionality/domain promptly and clearly.
  • Innovatively manage customer expectations while working within the established product framework.
  • Handle data management and configuration tasks efficiently.
  • Closely coordinate with product tech team on various tasks to ensure customers satisfaction is maintained.
  • Ability to quickly visualize customer process flows and optimize them for enhanced efficiency.
  • Proficient storytelling skills to articulate customer scenarios and adept in managing demanding customers.
Qualifications and Experience:
  • Bachelor’s degree in computer science, Engineering, or a related field.
  • 3-5 years of experience in a technical support or product support role, preferably in a SaaS or software-based product environment.
Key Skills:
  • Ability to quickly grasp business requirements and devise solutions within the product framework.
  • Exceptional written communication skills, particularly in composing emails, solution documents, conducting calls with customer teams, and delivering presentations to customers.
  • Proficiency in writing SQL queries is an added advantage.
  • Willingness to work flexible hours, including outside regular business hours if necessary.
Personal Attributes:
  • Excellent communication and highly logical mindset.
  • Quick learner for any kind of technology/tools required for the product.
  • Ability to work with minimal supervision and out of the box thinking required.
  • Ability to thrive in a dynamic and demanding product environment, showcasing self-drive and resilience in overcoming technical challenges.

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