Maritime Industry Suite

is a cloud based solution that empowers the shipping agents to digitize & optimize their processes, thereby increasing the business efficiency, transparency and positively impact their profitability. GEM - ARK tightly integrates the operational processes with the accounting procedures, thereby ensuring a seamless and efficient management of data and information.

Product Landscape

Port Agency
  • Port and Cargo Agency
  • Offshore & Marine
  • Husbandry
  • Break Bulk
  • Oil & Gas
  • Crew change and Administration
Liner Agency
  • Vessel/Voyage Oversight
  • Equipment Control
  • Bills of Lading
  • Cargo Manifest
  • Ocean Freight
  • Port Demurrage/Detention
  • EDI Connectivity
  • Terminal Coordination
  • Import/Export Documentation
Disbursement Accounting
  • DA Processing
  • Manage AR
  • Manage AP
  • Receipts & Payments
  • Trial Balance
  • Financial Reports
Document Management
  • Vendor Portals
  • Fully Configurable Workflows
  • Automated Escalation Matrix
  • Comprehensive Dashboards

Efficient & optimized vessel operations and accounting with full transparency, control and automation


Used by leading global and regional shipping agents

  • 5 Continents, 110+ Countries, 2,000+ Ports
  • More than 75,000 calls annually
  • More than 100,000 Disbursement Invoices annually
  • 25% improvement in vessel DA turnaround time
  • 5000+ users with over 1500 concurrent users
  • 100+ Integrations globally

Solution Offerings


GEM-ARK OPS is a full-fledged, end to end application to track ship call details from arrival to departure and beyond.
  • A centralized integrated solution to automate the port agency business.
  • Fully configurable workflow module
  • Powerful voyage calculator and formula builder
  • Fully configurable taxation model
  • A comprehensive integration API module that can be used to Publish APIs to be consumed by clients/third party systems
  • Automated alerts and escalation procedures
  • Full-fledged crew care, husbandry and transportation modules
  • Facility to book Hotels, Land/Marine Transport, Meet & Assist
  • Facility to book General Services
  • Recording of SOF (Statement of Facts) details
  • Tracking of cash to master
  • Recording of delays/remarks
  • Facility to capture cargo types and commodities
  • Generation of Proforma
  • Facility for service providers to submit invoices against the pos through gem-ark vendor portal
  • Comprehensive dashboards
  • Automated email parsing engine
  • Performance metrics, graphical dashboard and audit trail.


GEM-ARK PAS - is a self-balancing principal accounting system (PAS) for generating DA and managing debtors & creditors.
  • Document management
  • Disbursement processing
  • Full-fledged debtor management
  • Full-fledged creditor management
  • Manage remittances
  • Manage payments
  • AR settlements
  • Taxation module
  • DA collection & follow up
  • All types of financial/revenue reports
  • Integration with corporate/inhouse/ERP systems


  • Centralized gateway manager for secure workflow orchestrations between GEM-ARK and external applications.
  • Capability to integrate with any heterogeneous systems (including varied ERPs) using standard protocols like SOAP, REST, Email, HTTP/HTTPS, FTP/SFTP, XML, Flat File, Excel etc.
  • Provides a comprehensive platform and has everything businesses need to excel in an integrated and automated environment.


GEM-ARK SERVE is a knowledge processing outsourcing centre focused on providing services for the entire lifecycle of DA generation to customers worldwide. The highly knowledge staff ensures minimum turnaround time for DA submission. The process includes:
  • Receipt of DA supporting documents
  • Monitoring of bank receipts
  • Generation of DA
  • Assist in collection process
  • DA follow up


What Our Clients Say!