Job Overview:
Build deep knowledge of system and ensure that products are configured in accordance with customer requirements and to provide support and clarifications to the customer
Key Responsibilities:
- Need to have a clear understanding & working experience with banking systems, interfaces,
- processes, certifications, TP integration cycles and partners (operations, and various business
- units).
- Conducts detailed analysis of queries raised, performing gap analysis between current and
- desired processes and systems, root cause analysis, and ensuring the appropriate divisions /
- vendors / partners are involved.
- Responsible for manning the production support mailbox & internal tracking tools as the main
- communication as Level 1 and 2 support (Experience with ticketing tools like Jira / DevOps
- will be an added advantage).
- Make sure of system availability as per SLA across clients / applications / interfaces.
- Experience and knowledge in Ms SQL in writing basic queries and trouble shooting.
- Proactively participate in User Acceptance Testing (UAT). Prepare testing scenarios and
- scripts, identify and document functional test cases, write and execute test scripts for all
- upgrades or conversions wherever required.
- Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day and
- intraday proactive checks across applications and raise alerts in case required.
- Able to work in 24X7 shift based environment, and support implementations & scheduled
- releases.
- Must be proficient in English, strong written,
Qualifications and Experience:
- Education: Degree/Diploma.
- Experience: 3-4 years¡¦ experience in Banking /financial sector/any relevant domains is a must
Key Skills:
- Good written and verbal Communication skills
- Experienced in UAT / Production batch / deployment.
- Effective time management skills to prioritize tasks and meet service level agreements (SLAs).
- Excellent customer service skills with a focus on providing timely and effective support.
- Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.
- Accuracy in following procedures and protocols for service delivery.
- Proficiency in relevant software, hardware, and networking tools.
- Ability to troubleshoot complex problems and implement effective solutions.